Help Center

Click "Sign in" and enter your email address. We'll send you a magic link — no password needed. Clicking the link logs you in directly. If it's your first time, your account is created automatically.

Go to Settings (gear icon) and complete:

• Username — this will be your public identity
• Shipping address — so sellers know where to ship
• Payment method — to receive payments if you're a seller

In Settings → Notifications you can enable or disable email and push notifications for each event type (bids, sales, orders, reviews, etc.).

Browse to the product you want, select a seller's listing, and click "Add to cart". You can add items from multiple sellers. When ready, go to your cart and click "Create order" for each seller. Then complete payment with card or OXXO.

Go to the auction page and select your bid amount (must be higher than the current bid plus the minimum increment). Click "Bid". All bids are binding — if you win, you're committed to completing the purchase.

The reserve price is the minimum amount a seller will accept. If bids don't reach the reserve when the auction ends, no sale is made. The reserve status is indicated as "Reserve not met" on the auction.

You'll receive a notification and an order is automatically created with the seller. You must complete payment within the indicated timeframe. The seller will ship the item once payment is confirmed.

• Credit/debit card — Visa, Mastercard, AMEX (processed by Stripe)
• OXXO — Pay cash at any OXXO store (processed by Conekta)

All payments are processed securely. We never store card data.

When you select OXXO as your payment method, a payment reference is generated. Take that reference to any OXXO store and pay in cash. Payment is confirmed automatically within a few hours and the order proceeds.

Search for the product in the catalog and click "List" on the product page. Select the type (fixed price or auction), set the price, upload photos, describe the condition, and publish. You need at least one shipping address configured.

Listing is completely free. Check our Fees page for details on future costs.

Yes. In Settings → Seller you can set a minimum order amount. Buyers won't be able to create orders with you below that amount.

Shipping costs are determined by the seller when preparing the order. They may be included in the item price or charged separately, depending on each seller.

You can use any shipping service. The most common in Mexico are:

• Estafeta — National coverage with tracking
• FedEx — Express and insured shipping
• DHL — Great for international shipping
• Correos de México — Budget option
• Redpack — Good coverage in major cities

Yes. When listing an item, you can enable the in-person delivery option. Buyer and seller coordinate the meeting point and time through the platform.

First, contact the seller through the order comments to check shipping status. If you don't get a response or the issue persists, report the order using the "Report anomaly" feature. Our team will review the case.

Take photos of the received item and contact the seller through order comments. If no agreement is reached, report the order. For card payments, you can also contact your bank to request a chargeback.

Every listing has a "Report anomaly" button. Select the reason and provide details. You can also email [email protected].